Collection: Support Policy

At Fia Fashion, we are committed to providing exceptional customer service and ensuring a smooth shopping experience for every customer. Our support team is here to assist you with any queries, concerns, or issues related to your orders, products, or delivery.

1.    Support Availability:

Our customer support team is available Monday to Saturday, from 10:00 AM to 6:00 PM. You can reach us through email, WhatsApp, or our website contact form for quick assistance.

2.    Response Time:

We strive to respond to all customer queries within 24 to 48 business hours. During festive or sale periods, response times may be slightly longer.

3.    Order Assistance:

For any issues related to order tracking, delivery delays, payment status, or product information, our team will ensure timely resolution and regular updates until your concern is resolved.

4.    Exchange & Return Support:

If you receive a damaged, defective, or incorrect product, please contact us within 24-48 hours of delivery with clear images and order details. Our team will review and guide you through the exchange or return process (as per our return policy).

5.    Customer Satisfaction:

Your satisfaction is our top priority. We welcome your feedback and suggestions to improve our services and product quality.

Contact Us:
📧 Email:
📞 WhatsApp: +91-XXXXXXXXXX
🌐 Website: https://fiafashion.com/